Introduction
At Future Learning Systems Ltd (“we,” “us,” “our”), we strive to provide our customers with high-quality Learning Management Systems (LMS) for various industries. We understand that sometimes things may not go as expected. This Refunds and Returns Policy outlines the circumstances under which we offer refunds for our digital products.
1. Digital Products
1.1 Nature of Digital Products
Our products are digital in nature, and once purchased, they are accessible immediately. Because digital products cannot be returned in the same way physical goods can, our refund policy reflects the unique nature of these products.
2. Refund Policy
2.1 Eligibility for Refunds
We offer refunds under the following circumstances:
- Technical Issues: If you experience technical issues that prevent you from accessing or using the LMS, and our support team is unable to resolve the issue within 14 days.
- Misrepresentation: If the product you received is significantly different from what was described on our website or in our marketing materials.
2.2 Non-Eligibility for Refunds
Refunds will not be issued in the following cases:
- Change of Mind: If you change your mind after purchasing the product.
- Lack of Use: If you do not use the product or find that it does not meet your specific needs, which were not explicitly stated or promised by us.
- User Error: If the inability to use the product is due to user error or issues not related to the product itself.
2.3 Refund Request Process
To request a refund, please follow these steps:
- Contact Support: Email our support team at socials@futurelearning.systems with your order details and a description of the issue.
- Investigation: Our support team will investigate the issue and may request additional information or screenshots to assist in resolving the problem.
- Resolution: If the issue cannot be resolved within 14 days, we will process your refund.
2.4 Refund Timeframe
Once approved, refunds will be processed within 10 business days. The refund will be credited back to the original payment method used for the purchase.
3. Subscriptions
3.1 Cancellation
For subscription-based services, you can cancel your subscription at any time. Upon cancellation, you will retain access to the service until the end of the current billing period. No refunds will be issued for partial billing periods.
3.2 Automatic Renewal
Subscriptions will automatically renew unless canceled prior to the renewal date. We will send a reminder email before the renewal date.
4. Contact Us
If you have any questions or need further assistance regarding our Refunds and Returns Policy, please contact us at:
- Email: socials@futurelearning.systems
- Address: Future Learning Systems Ltd, Missenden Abbey, Great Missenden, HP16 0BD
Effective Date: 05/08/2024